At Arica, every product is carefully designed and packed to ensure it reaches you in perfect condition.

All purchases made through our website are final. Once an order is placed and payment is completed, we do not offer returns or refunds.

We strongly encourage customers to review all product details carefully before placing an order.

However, if you receive a damaged or defective product, please notify us within 24 hours of delivery by emailing us at info@aricaa.com
along with:

Clear photos of the product
Photos of the packaging
Your order details

Customers may also be required to provide an unboxing video as proof when reporting damage or defects.

Our team will review the request and, if the issue is verified, we will arrange a replacement or suitable resolution.

Please note:

Requests made after 24 hours of delivery may not be eligible for review.
Minor variations in packaging, colour, or appearance that do not affect the product’s functionality will not be considered defects.
Products that appear used, altered, or damaged due to misuse will not be eligible for replacement.

For assistance, please contact us at:
info@aricaa.com